At EasyPark, we love cities. We love them for work, for play, and everything in between. That’s why our mission is to make life in cities that much easier – by taking care of the parking. With the use of technology, we break barriers, helping improve the urban experience. Our aim is to create a scenario where parking supply and driver demand are balanced not due to additional parking spots and fewer cars, but thanks to predictive technology that connects our users to available spots.

Now, EasyPark and Flowbird have come together – combining strengths to better serve cities, partners, and users. As part of this exciting integration, we're looking for a First Line Support Agent to join our Flowbird office in Kista, supporting our B2B customers across Sweden.

This is a 6-month contract with a strong possibility of turning into a permanent position.

About the Role

Are you a technically-minded individual with a passion for helping customers? Do you thrive in a fast-paced environment and enjoy problem-solving? If so, this is your opportunity to play a key role in ensuring customer satisfaction and supporting our hardware-based parking solutions.

In this position, you will be the first point of contact for B2B customers using our parking infrastructure (excluding app-related inquiries). Your focus will be on providing technical support for our hardware, primarily parking terminals, and the backend systems that power them.

What You’ll Do

• Provide first-line technical support via phone and email to B2B customers.
  
  

• Troubleshoot issues related to parking terminals and backend systems.
  
  

• Document and manage customer inquiries in our case management system.
  
  

• Collaborate with second-line support when necessary while ensuring a seamless customer experience.
  
  

• Handle various administrative tasks related to support operations.
  
  

• Build and maintain strong relationships with both end-users and service technicians.
  
  

• Participate in field service activities early in your onboarding to gain a deep understanding of our operations and customer needs.
  
  

Who You Are

• Experience in technical IT support (broadband, hardware, or similar areas) is beneficial – junior profiles are welcome!
  
  

• A strong problem solver with excellent communication skills.
  
  

• Fluent in both Swedish and English.
  
  

• A proactive team player who thrives in a dynamic environment.
  
  

• Able to handle a high volume of cases with professionalism and efficiency.
  
  

• Bonus points for:

  • A Class B driver’s license.

  • Experience with HTML, XML, or other programming languages.

  • Proficiency in additional Nordic languages (e.g., Norwegian, Danish, or Finnish).

What's In It For You:

• Impactful Work: Be at the forefront of innovation in mobility solutions, playing a key role in shaping the future of mobility.

• Global Reach: The opportunity to work with a diverse, international team and influence business growth across multiple regions.

• Collaborative Environment: A supportive and inclusive work culture that encourages creativity, innovation, and professional growth.

• Career Growth: The chance to make a significant impact on a fast-growing global company and advance your career in the tech and mobility space.

Life at EasyPark

We are a values-driven company with an international culture and a global presence. By providing an environment with space to grow and room for autonomy, we believe in encouraging and supporting our team members to take initiatives and act outside of their comfort zone. To have an open mind and embracing change is a part of our DNA. At EasyPark we are dedicated to maintaining an open culture where the voice of each person is heard, and we play as one team across the globe. Diversity is something we celebrate and we are committed to creating an inclusive environment for everyone.