Why EasyPark?

At EasyPark, we love cities. We love them for work, for play and

everything in between. That’s why our mission is to make life in cities that

much easier – by taking care of the parking. With the use of technology,

we break barriers, helping improve the urban experience. Our aim is to

create a scenario where parking supply and driver demand are balanced

not due to additional parking spots and fewer cars, but thanks to

predictive technology that connects our users to available spots.

The Role

Customer Love is one of the core values at EasyPark.

We are looking for a Customer Care Representative who always puts the

customer first and has a feeling for providing a professional Customer

Experience. You are an independent, thorough and social team player

who likes working in a high-paced, always changing environment. You

are curious and like to challenge yourself, step out of your comfort zone

and try out new things to develop and grow. You have the ability to reflect

over things you do well and things you could do better. Feedback is

something you welcome and humbleness is a keyword.

One of the key missions for a Customer Care Representative is to support

the gathering of constructive insight about what our customers want and

together with other functions within the EasyPark Group, propose

product and process improvement to reduce the need for customers to

contact us.

You will initially contribute & make an impact through:

●Deliver Exceptional Customer Service - answering incoming

multi-channel requests from our Czech and Slovak customer base

(private and corporate) as well as from foreign customers (in

English) who use the service in the two countries.

●Drive Team Success - Actively contribute in meetings and bring

fresh ideas to improvement projects, helping streamline our

services and create the best customer experience.

●Collaborate to create ONE Team - working closely with other

departments (tech support, billing, and product teams) to resolve

complex issues and provide end-to-end support.

●Improvement Initiatives - supporting customer insights collection

to identify solutions to improve our customers' experience

journey.

Requirements

We don’t think one size fits all, but a successful candidate might have

the following:

✔ Written and oral fluency in Czech, Slovak and English

✔ Customer orientation and ability to adapt to clients tone of voice

✔ Analytical & problem-solving skills with a keen eye for detail

✔Ability to work independently & collaboratively in a fast-paced

environment.

✔ Feel motivated by working with others towards common goals

What’s in It for You?

📈 Career growth & development – structured training to enhance your

skill; your passion, curiosity and dedication shape your growth journey.

🤝 Collaborative & innovative culture – work with a supportive global

team.

🌍 Be part of a global company – driving smart mobility solutions

worldwide.

Life at EasyPark

We are a values-driven company with an international culture and a

global presence. By providing an environment with space to grow and

room for autonomy, we believe in encouraging and supporting our team

members to take initiatives and act outside of their comfort zone. To have

an open mind and embracing change is a part of our DNA. At EasyPark

we are dedicated to maintaining an open culture where the voice of each

person is heard, and we play as one team across the globe.

We are a company that prides itself on our values and culture, but more

importantly, our inclusivity and diversity.

We work according to the following principles and values:

💜Be curious: We approach the ever-changing world with curiosity

💜Playing together: we play fair for a greater purpose

💜Inch by inch: we move towards our vision and celebrate successes

along the way

Ready to Join Us?

If you’re looking for an exciting opportunity to support strategic customer

operations, apply today and become part of the EasyPark journey!