AI and Automations Specialist
At EasyPark, we love cities. We love them for work, for play and everything in between. That’s why our mission is to make life in cities that much easier – by taking care of the parking. With the use of technology, we break barriers, helping improve the urban experience. Our aim is to create a scenario where parking supply and driver demand are balanced not due to additional parking spots and fewer cars, but thanks to predictive technology that connects our users to available spots.
The Role
In EasyPark Customer Care we have only dipped our toes into the AI and automation world and we are now looking for the right candidate to take us to new heights by implementing additional cutting edge technologies and processes.
The AI and Automations specialist will work within the EasyPark Customer Care function to run our AI and Automations work. The main responsibilities will be to further improve and optimize our chatbot and AI generated processes within help center/knowledge base, agent assist, quality assurance and contact logging. Additionally, we want to combine AI with automations of customer contact processes and agent work processes.
This role will play a vital role in optimizing our technological capabilities with our ambitious strategic objects and prove a seamless experience for our Customer Care agents and customers. You'll focus on finding the right innovative solutions and continuous improvements, positioning us as a function with the highest employee and customer satisfaction.
You will contribute & make an impact through:
Chatbot management
Responsible for our chatbot product making sure that it operates smoothly across all platforms (in-app and web)
Establishing and maintaining a process around chatbot maintenance across our Customer Care local teams
Opportunity analysis
Analyse and identify opportunities for automation and efficiency within customer care operations
Research for industry trends and emerging technologies to recommend and implement new solutions and processes
Strategic planning and implementation
Develop a strategic roadmap for optimized use of AI and automations in our Customer Care function
Lead the design, development and implementation of our AI initiatives
Collaborate with the AI chatbot product team and web team to drive a cohesive customer experience with our chatbot across all channels
Realize AI opportunities within within chatbot, help centre, knowledge base, agent assistance, quality assurance and contact logging
Process optimization
Ensure that all AI and automation solutions comply with relevant data and privacy regulations
Implement measurement to safeguard customer information and data integrity
Implement AI solutions that helps provide a personalized and efficient customer experience
Implement automation initiatives that safeguards the customer and/or employee experience
Performance monitoring and reporting
Develop KPIs to measure results and impact of the AI and automation work.
Keep track of KPIs and process via reports and presentations
Collaboration and Communication
Collaborate with other functions to both integrate and align way of working for the customer care AI initiatives and the broader company setups
Present findings and recommendations to stakeholders in a clear and concise manner.
Be the go-to person for all matter related to Customer Care AI and automations initiatives and optimization of operations impacted by the use of our tools
Your background
We don’t think one size fits all, but a successful candidate might have the following:
Bachelor’s degree in Information Technology, Computer Science, Business, or a related field.
At least 1-2 years of experienced work with AI technologies
2-3 years of experienced work with chat setup
Experience from a customer service environment is a plus
Extensive knowledge of AI technologies, machine learning and automation of processes
Familiarity with CRM systems and customer service software as Zendesk is a plus.
We warmly invite applications from all passionate candidates!
Research indicates that individuals from underrepresented groups may hesitate to apply unless they meet every requirement. At EasyPark, potential is as valued as experience. If this role excites you and aligns with your aspirations, we want to hear from you—don’t let doubt stop you!
Life at EasyPark
We value open-mindedness, embrace change, and foster an inclusive culture where every voice matters. We believe in creating an environment that encourages growth, autonomy, and collaboration. Diversity is a strength we celebrate, and we are committed to creating an environment where everyone feels welcomed and valued.
- Department
- Customer Care
- Locations
- Stockholm, Sweden, Basingstoke, United Kingdom
- Employment type
- Full-time
We shape the future of EasyPark
EasyPark is the result of continuous initiatives and ideas flowing in from across the globe. Our people drive our innovation, and when we find a good idea, we act.
About EasyPark Group
We build smarter, more livable cities – one parking spot at a time. With the use of technology, we break barriers and improve the urban life experience. We help cities balance parking supply and driver demand – not by adding additional parking spots or reducing the number of cars, but with the help of predictive technology and data visualization.
We also help cities become more sustainable by eliminating congestion, increasing efficiency and enabling a smooth experience for charging electric vehicles.
The EasyPark team consists of almost 1000 people representing over 55 nationalities across more than 20 countries, all working toward the common goal of making urban life easier.
In 2021, EasyPark Group acquired the global provider of digital parking services, PARK NOW Group, including the apps Parkmobile, RingGo and Park-line.
AI and Automations Specialist
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