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Customer Care Representative

At EasyPark, we love cities. We love them for work, for play and everything in between. That’s why our mission is to make life in cities that much easier – by taking care of the parking. We make sure you never miss a beat by making it quicker and easier to find, pay, administer, operate and plan parking.

As a Customer Care Representative, you will be part of a team of friendly colleagues in an international environment at our office in Madrid. You will be responsible for providing our customers with a professional service, high availability and flexibility. You will work primarily with B2C and B2B customers in the Spanish market. 

Tasks

As a Customer Care Representative, the main tasks are as follows:

  • Answer incoming Customer Service calls and emails from private customers and companies
  • Actively work with onboarding of customers, customer loyalty and win-back
  • Administration/Back office tasks

Requirements

To be suitable for the role as a Customer Care Representative, we therefore believe that you:

  • Have previous work experience within sales and/or Customer Care
  • Feel motivated by working with others towards common goals

Language requirements

  • Written and oral fluency in English and Spanish. Spanish as native language is preferred.
  • The knowledge of one or more of these three languages; Catalan, Galician or Basque will be highly valued.

Personality

We are looking for you who has a genuine interest for Customer Service and likes working in a fast-paced team environment. Social team player with a feeling for a professional Customer Experience and independent at the same time. You are curious and like to challenge yourself, step out of your comfort zone and try out new things to develop and grow. Feedback is something you welcome with humbleness. Is this you? apply now!


Note: Please submit your CV and Cover Letter in English.


One final thing

EasyPark expects a lot, not in the old-fashioned way, but in expecting your ideas, initiatives, hard work and commitment to contribute towards the common goals of the company. EasyPark is a driven team with big goals, so we seek individuals who are truly passionate about their work and possess the entrepreneurial spirit to overcome challenges and deliver. Being a part of the EasyPark team will, for the right person, be a fruitful and personally enhancing journey.

Join us!

Or, know someone who would be a perfect fit? Let them know!

EasyPark Spain

S.L.U., Diagonal 539-541
08029 Barcelona Directions

We shape the future of EasyPark

We believe our unique team across the globe, and the culture we are shaping daily, are key for our growth journey ahead. We work together with our heads, but even more importantly, with our hearts. 

 

Already working at EasyPark?

Let’s recruit together and find your next colleague.

email
@easypark.net
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