At EasyPark, we love cities. We love them for work, for play and everything in between. That’s why our mission is to make life in cities that much easier – by taking care of the parking. With the use of technology, we break barriers, helping improve the urban experience. Our aim is to create a scenario where parking supply and driver demand are balanced not due to additional parking spots and fewer cars, but thanks to predictive technology that connects our users to available spots.

The Role

As a Customer Care Representative, you will be part of a team of friendly colleagues in an international environment at our office in Stockholm, Sweden. You will be responsible for providing our customers with a professional service, high availability and flexibility. You will work primarily with B2C and B2B customers.

You will contribute & make an impact through:

As a Customer Care Representative, the main tasks are as follows:

• Answer incoming Customer Service calls and emails from private customers and companies
• Actively work with onboarding of customers, customer loyalty and win-back
• Administration/Back office tasks

About you

We don’t know you yet, but you might recognize yourself in the following:

We are looking for you who has a genuine interest for Customer Service and enjoys working in a fast-paced team environment. Social team player with a feeling for a professional Customer Experience and independent at the same time. You are curious and like to challenge yourself, step out of your comfort zone and try out new things to develop and grow. Feedback is something you welcome with humbleness. Is this you? Apply now!

Your background 

To be suitable for the role as a Customer Care Representative, we believe that you:

• Have previous work experience within Customer Care
• Feel motivated by working with others towards common goals
• Written and oral fluency in Norwegian and English

This role is based in Stockholm, Sweden

Life at EasyPark

We are a values-driven company with an international culture and a global presence. By providing an environment with space to grow and room for autonomy, we believe in encouraging and supporting our team members to take initiatives and act outside of their comfort zone. To have an open mind and embracing change is a part of our DNA. At EasyPark we are dedicated to maintaining an open culture where the voice of each person is heard, and we play as one team across the globe. Diversity is something we celebrate and we are committed to creating an inclusive environment for everyone.

Some of the perks of joining the EasyPark team

• Flexible ways of working: combine working from home with working from the office, whatever is agreed on within your team.
• Yearly event: 3 days of fun, meeting with your colleagues f2f at a location somewhere in Europe.
• Digital global onboarding: a week to indulge in learning & connecting with fellow new starters across the globe.
• Office environment: an open, colorful & inspiring office environment + free coffee, fruit and of course… a ping pong table.
• Language skills: at EasyPark you don’t need to speak Swedish, but if you have the urge to learn, we offer free language classes.
• Proactive health support: your wellbeing is important to us, why we offer proactive medical support, all depending on your need.
• Virtual coffee chats: join the internal Slack channel & randomly connect with a new EasyParker across the globe each week: have a chat & spark that cross-collaboration.
• Work for an award winning company: for three years in a row (2019, -20, -21) EasyPark was awarded Sweden’s Best Managed Companies by Deloitte.
• Pension, insurances & health reimbursement: we of course have the basics in place, and encourage everyone an active & healthy lifestyle, by putting your reimbursement to use for physical activities.

NOTE: Please submit your CV and Cover Letter in Dutch.