Customer Care Representative, Madrid, Part-time

At EasyPark, we love cities. We love them for work, for play, and everything in between. That’s why our mission is to make life in cities easier – by taking care of parking. We make sure you never miss a beat by making it quicker and easier to find, pay, administer, operate, and plan your parking.

The role

As a Customer Care Representative, you are part of a team of friendly colleagues in an international environment. You will be responsible for providing our customers with a professional service, high availability and flexibility. You will work primarily with B2C and B2B customers in the Spanish market part time during evenings and weekend shifts. 

As a Customer Care Representative, the main tasks are as follows:

• Answer incoming Customer Service calls and emails from private customers and companies
• Actively work with onboarding of customers, customer loyalty and win-back
• Administration/Back office tasks

This role is based in our office in Madrid, and it is a 6 months temporary position with the possibility for an extension. You would work 26 hours a week (Mon-Fri from 17:00-21:00 and Saturdays primarily from 9:00-15:00). 

Your background 

We don’t think one size fits all, but a successful candidate might recognise themselves  in the following:

• Previous work experience within Customer Care and/or sales
• Feel motivated by working with others towards common goals
• Fluent in written and oral English and Spanish. Spanish as a native language is preferred.
• The knowledge of one or more of these four languages; Catalan, Galician, Basquian or Portuguese will be highly appreciated

About you

We are looking for you who has a genuine interest in Customer Service and likes working in a fast-paced team environment. A social team player with an understanding of what a great Customer Experience means and who is independent at the same time. You are curious and like to challenge yourself, to step out of your comfort zone and to try out new things to develop and grow. Feedback is something you welcome with humbleness. Is this you? Apply now if you want to join us in spreading Customer Love.

One final thing

EasyPark expects a lot, not in an old-fashioned way, but in expecting your ideas, initiatives, hard work and commitment to contribute towards the common goals of the company. EasyPark is a driven team with ambitious goals, so we seek individuals who are truly passionate about their work and possess the entrepreneurial spirit to overcome challenges and deliver. Being a part of the EasyPark team will, for the right person, be a fruitful and personally enhancing journey.

NOTE: Please submit your CV and cover letter in English to be considered.